Come and say hello at Cloudforce London

Clicktools is sponsoring Cloudforce 2010 being held in London on September 8 at the Royal Festival Hall.

Be sure to come along and say hi! :)

More information can be found here.

Inside sales person required...

New Business Development Representative – Inside Sales - work from home opportunity

We are seeking a highly motivated team player that is excited by the opportunity to be one of the first members of a newly formed Inside Sales team. The New Business Development Representative will work with the sales team prospecting to decision makers within SMBs and Blue Chip companies. The ideal candidate thrives on challenges, is a self-starter, has an extremely positive attitude and a winning mentality.

The primary focus of this role is to discover quality business opportunities and pass them to the sales team. He/she will gain a good knowledge of the Clicktools product offering and develop a high level of sales skills and pipeline building. The successful New Business Development Representative will progress to participate in product demos and after a period of continuous learning, development and target achievement will be given the opportunity to participate in the full sales cycle from qualify to close on identified prospects.

This is a home-based position with a base salary and bonus opportunity reporting remotely to our VP of Sales.

Primary Responsibilities:

• Develop and qualify leads generated through marketing programs for the direct sales team with a focus on high outbound call volume.

• Perform extensive research on both the company and contacts assigned

• Process leads and facilitate next step introductions and set appointments for sales executives.

• Accurately maintain comprehensive and accurate prospect information within Salesforce CRM.

• Develop proficiency in our application and become an expert in our space.

• Help document new business processes and identify ways to create efficiencies.

• Meet and exceed quotas and individual goals and objectives set with VP of Sales.

• Assist with and eventually conduct online product demos.

• After a positive track record, opportunity to participate in full sales cycle from qualify to close for identified prospects.

Qualifications:

• Bachelor’s degree or equivalent with 1-3 years inside sales experience preferably in On Demand, SaaS, Cloud computing, or Feedback software solutions environment.

• Ability to work in a team-goal oriented environment with a proven track record of exceeding quota.

• Strong telephone presentation and listening skills– ability to easily communicate with prospects of all levels within companies of all sizes.

• Strong organizational, communication (written and verbal) and interpersonal skills.

• Computer savvy with proficiency in MS Office with the desire and ability to grasp new technologies.

• CRM Systems experience required – Salesforce knowledge a plus.

• Previous experience with software demos a plus.

• Knowledge of/experience with CRM & on demand software, survey & customer experience/customer feedback and/or a salesforce.com integrated product a plus.

• Ability to create and improve upon processes and procedures, must be creative and think outside the box.

• Ability to work from home and report remotely to direct supervisor and cover customers across various time zones – hours will generally be based on Eastern time zone.

• Must thrive in a fast-paced and entrepreneurial environment.

• Sense of humor and pleasant personality a must!

Clicktools provides industry leading on demand tools to easily create, collect and combine, feedback within CRM. Clicktools integrates feedback with the leading SaaS CRM providers including Salesforce.com, SugarCRM and Oracle CRM OnDemand (Siebel). We operate in a business to business environment and our customers range from SMB to Blue Chip companies.

Clicktools offers a competitive salary and a comprehensive benefits package. If you would like to be considered please submit a cover letter demonstrating your understanding of our business and how you can contribute along with your resume and salary history/expectations to patty.hopper@clicktools.com

Same page condition examples...

Here are a couple of examples illustrating the new same page condition functionality.

The first example shows a simple "recommend" survey. When first clicked, the survey shows one standard "Would you recommend us..." question.

Then, depending upon their answer additional text is displayed with an essay question asking for more details.


The second example shows a call script that would typically be initiated from your CRM or CATI system.

Information personalizing the call would be passed in to the script and based on the answers to the questions, additional questions are displayed on the page and the agent is taken through only the questions that they should be answering.

For example, the questions change according to the customer's/prospect's interest and the agent is only prompted to capture a new email address if the email address is incorrect.

Same page conditions are now live....

Clicktools now provides the ability to execute powerful and complex conditions on the same page, showing content as required.

Watch out for more examples on the blog soon.

Putting smiley faces in to questions....

As you probably know, Clicktools allows you to enter custom html in to content. One particularly useful result of this is the ability to include images in to question options, as shown in the example below.

To do this, you simply insert some simple html in to the questions options using an IMG tag. An example is shown below:

<img src="http://www.clicktools.com/dashboard/org/sfdemo/images/exc.png"><span style="color:white">A</span>

A

This displays a broad smiley face (as for the leftmost option) and will pass a value of 'A' in to your CRM. The 'A', whilst a part of the question is actually displayed in the same color as the background so the respondent does not see this letter. This code can be used in other options with different images and values to pass in to your CRM.

For more information on the IMG tag and other html look at http://www.w3schools.com

Clicktools needs UK Java Developers...

Clicktools is looking for a Senior Application Developer to join our Poole (UK) based development team.

We are looking for a dynamic, self motivated and energetic person who craves to be constantly challenged, has a passion for development and works well in a team based environment.

You will be a developer with 5+ years of commercial experience in Java based web application development. You will be comfortable with all tiers of the application from SQL through application, to browser UI.

To apply for this position, please email javadeveloper@clicktools.com with covering letter and CV/resume. No agencies please.

Job opportunity description:

• Development of new application functionality.
• Maintenance and enhancement of existing functionality.

Job requirements:

• Legally entitled to work in UK
• Minimum of 5 years experience in a senior web based development role.
• OOP and software design ability; should be able to create designs and write code that meets specified architectural objectives.
• Hard core Java development experience with broad skills in technologies such as J2SDK/J2EE, Servlets, and JDBC with skills to quickly learn and apply new technologies.
• Excellent knowledge of browser technologies; HTML, Javascript & CSS.
• Working knowledge of Javascript UI libraries such as JQuery.
• Unix/Linux experience.
• Good communication skills.

Package:

• Salary £40-£45 dependent upon experience
• Contributory stake holder pension
• 25 days holiday per year + birthday
• Participation in employee share scheme.
• Cycle to work scheme.
• Child-care voucher scheme.

To apply for this position, please email javadeveloper@clicktools.com with covering letter and CV/resume. No agencies please.

Document upload with Salesforce

Clicktools now contains a document upload capability. When passing this in to Salesforce CRM there are several options for you to consider. Depending upon the type of field, Clicktools will automatically pass across a link to the document or physically transfer the document in to Clicktools.

1. Store a link to the document in a field

Links to documents can be stored in Text, Essay or URL fields. If your organization has set Document Access to 'Public' then anyone will be able to click on the link and see the document. If Document Access is set to 'Private' then the document will only be visible to Clicktools users. 

Any clicks on this link will count againt your Clicktools document download allowance and the document must remain in Clicktools for the link to be valid.

2. Store the document as an Attachment

To physically transfer the document, map the Document question to the Body [Base64] field in an Attachment. You must also populate the  Filename and the Parent ID. 

As a suggestion, ask the recipient to describe what they are sending you and use this as the Filename or use a Fixed Value depending on the type of information you are collecting on your form/script. E.g. Use 'screengrab' to describe collection in a web2case form or 'Resume' to link to a job application. 

The ParentID should be the object that wil own the Document. This may be a Case, Account, Contact or any object (standard or custom) that you have linked Notes and Attachments to in your Salesforce Setup.

3. Store the document as a 'Document' 

Documents in Salesforce are intended to provide a document store for internal users so this option is most likely to be used in a form that will allow non-Salesforce users to pass documents in to Salesforce. A form could offer a list of folders and pass the document in to Salesforce. 

In this example, you must also provide a Document Name (probably provided by the recipient) and the folder name. You should also capture a description - again best provided by the recipient.

If options 2 or 3 are chosen the physical document is transferred so the Public/Private settings in Clicktools are not applied. The document will count against your document allocation in Salesforce.

Spring 2010 update...

The last additions to the Spring release will be included in Clicktools over the next couple of weeks:

Available now:

Document upload

A new question type is included enabling you to collect documents as part of a script/survey. Common examples include collecting screengrabs as part of a web2case form or resume/CV collection for job application forms. Document uploaded is free of charge but is subject to a fair user policy.

Note: Each user is limited to a maximum of 5GB storage (~10,000 documents of 500KB) and 10GB download (~20,000 downloads) per year. Please contact Clicktools to discuss pricing if you require additional capability. If any user/organization exceeds this fair use policy they will be contacted and asked to reduce/limit usage. Continuing to exceed this policy will result in either charges or withdrawal of the feature. Clicktools reserves the right to charge for this feature in future.

Improved support for right to left languages/scripts

Customers wishing to deploy surveys in Arabic, Farsi, Hebrew and Urdu will be pleased to hear that Clicktools now automatically right aligns content and controls (buttons) to more effectively support right to left scripts.

Available in week beginning 19 April: 

Same page conditions

Clicktools contains a very powerful condition capability with conditions implemented on a page-by-page basis. Now, you can also define conditions against questions to reveal content on the same page. 

Example applications include call scripts where questions and instructions are shown/hidden as the agent answers questions or simplification of one page forms/surveys with lots of variable content. As a guide, page breaks should still be used to separate different 'sections' of questions.

More examples will be posted on the blog in due course. Further details can also be found in the release notes at www.clicktools.com/documents/spring_2010_update.pdf

Viva Las Vegas!

From 1 March, to support of the growth of Clicktools Inc, we will be moving offices from San Francisco to Las Vegas.

Clicktools new address is:

7251 West Lake Mead Boulevard, Suite 300
Las Vegas,
NV 89128.

If you do need to mail anything, please use this address from this point on...

Non-profit demonstration on Wednesday 3 Feb...

Clicktools and Salesforce Implementation partner, Westbrook, and non-profit 'Diana Awards' will be presenting at the NY non-profut user group meeting on Wednesday 3rd February at 9am-11am EST

See more details on the Salesforce community posting

It's always great...

when customers say positive things about you. It's even better when they are unsolicited. So, I was delighted to see Clicktools mentioned as Brian Vass's (Sant Corporation) favorite app in the recent AppExchange newsletter. 

Read more about Sant Corporation's use of Clicktools and Brian's other favorite AppExchange apps here.

Clicktools Spring 2010 release notes...

Release notes for the Spring 2010 release of Clicktools are now available at:

http://www.clicktools.com/documents/spring_2010_release_notes.pdf

Spring 2010 release is coming....

This weekend sees the release of new Clicktools functionality for Spring 2010.

The major addition is enhanced email capability including full wysiwyg design of emails, use of organization emails, bcc/compliance capability and full bounce/delivery management.

We have also been working hard on a video training library and the first courses (focused around the new capability and building content) will be available through the help.

In addition, features added on (or soon after) 1 February include automatic deployment of secure and personal URLs, ‘on demand’ rebuild of the CRM cache and Document upload.

Users will be sent a release note today and more details will be included on the blog shortly.

Downtime will be a maximum of 30 minutes on 06:00 GMT on Sunday 31st January 2010 (22:00 PDT on Saturday 30th January 2010)

Clicktools wins AppExchange Customer Choice Award

For the 2nd year running, I am delighted to announce that Clicktools has been voted "Best Survey App" in the Salesforce.com AppExchange Customer Choice Awards.

Read Salesforce.com blog and find out the other winners here

The awards are based solely on customer reviews & re-affirms our leadership in the market. To win this for the 2nd year running makes it very special BUT we will not be resting on our laurels - watch out for exciting news in the coming weeks!

Clicktools is at Cloudforce 2 in London on 8 December 2009

Clicktools is pleased to announce that we are sponsoring Cloudforce 2 in London at the start of December.

If you haven't booked your place yet, then unfortunately it is too late as all the guest book is closed.

If you are going, please stop by booth #17 and say hello. If you aren't going and want to see what you are missing then click here

Hope to see you there!

USA Sales Executive vacancy

Clicktools has a vacancy for a 'Work from Home' Sales Executive.

The Sales Executive will become an expert and an advocate of Clicktools products to drive revenue for the company. The ideal candidate will be well versed in technology sales and have a proven track record of meeting and exceeding quotas. To be successful, the Sales Executive will have the ability to think outside the box and provide the appropriate value proposition based on the prospect or customer needs. He or she will have a strong understanding of CRM tools and ideally Customer Feedback programs and must be able to articulate technology and product positioning to both business and technical users. They must be willing to wear many hats and be comfortable in several roles from pre to post sales stages.

This is a home-based position reporting remotely to our VP of Sales. This is a great opportunity to join a dynamic and forward thinking team of talented professionals in this emerging industry as we shape and grow our business.

Primary Responsibilities:

• Qualify and identify prospect immediate needs, introduce new ideas and explore value proposition and additional product offerings with prequalified leads.
• Demonstrate the Clicktools product within the Salesforce.com and other CRM integrated environments and as a standalone solution based on requirements and the competitive sales situation.
• Understand product functionality/capability gaps and define ways to address gaps.
• Accurately maintain prospect information for processing sales, and keeping comprehensive and accurate client information in CRM tool.
• Speak to all tiers within an organization to work through sales cycle from opportunity creation to close.
• Build and maintain a consistent pipeline to meet and or exceed quarterly revenue goals and objectives.
• Prepare in depth proposals and present innovative solutions to meet prospect objectives.
• Manage top 10 Tier 1 accounts to retain and up-sell additional Clicktools products.
• Qualifications and Requirements:
• BA/BS and/or 5-7 year experience in technology sales, specifically SaaS/OnDemand
• BtoB sales experience with participation in contract negotiations
• Proven track record of meeting and exceeding quotas and goals
• Ability to manage sales cycle from lead to close
• Proven skills qualifying prospects and matching offerings with customer needs
• Strong listening skills, consultative selling practices and exploratory info gathering skills
• Excellent time management and follow up skills
• Excellent PC and Internet skills, including proficiency in all MS Office applications, web meeting tools and salesforce.com – disciplined in capturing all communication and notes
• Experience with online demos, ability to develop and present effective sales presentations
• Knowledge of CRM & on demand software, experience with survey & customer experience a plus
• Sales Engineer or Implementation experience a plus
• Ability to think strategically and utilize excellent judgment, and exude a strong presence to create, influence and drive customer vision
• Desire and ability to embrace new technologies and become proficient quickly
• Excellent interpersonal skills, both written and verbal
• Availability for travel, some international
• Highly motivated and self-directed with the ability to work well both independently and as proactive team member – must be able to work and report remotely to supervisor
• Sense of humor a must

Clicktools offers a competitive salary and a comprehensive benefits package. If you would like to be considered please submit a cover letter demonstrating your understanding of our business and how you can contribute along with your resume and salary history/expectations to patty.hopper@clicktools.com

USA Account Management Vacancy

Clicktools has an opening for an 'Work from home' Account Manager.

The Account Manager will be responsible for cultivating and expanding relationships with current clients, gaining intimate knowledge of their business needs and acting as a liaison between the client and sales/support. He/she will identify clients’ needs and requirements in order to define the scope of solutions to meet and exceed client expectations.

The ideal candidate will be well versed in technology and have a proven track record of identifying sales opportunities within existing accounts. He/she will be adept at problem solving and be able to explain technical concepts to non-technical people in an easy to understand manner. To be successful, the Account Manager will be well organized and detail oriented with superior customer interfacing skills. He/she must be able to multi-task and prioritize. He/she will have a strong understanding of CRM tools and ideally Customer Feedback programs with a keen interest in providing technical solutions to meet business needs.

The Account Manager possesses a range of capabilities in order to perform a hybrid role of account representative, client liaison and technical support, this is a great opportunity for a motivated candidate with a positive, can do attitude.

This is a home-based position reporting remotely to our VP of Sales.

Primary Responsibilities:

• Manage an assigned portfolio of existing clients
• Ensure clients are successfully using Clicktools products by working with clients to understand business objectives and recommend strategies to achieve those goals
• Develop strong relationships with clients to protect ongoing revenue stream and identify upsell/cross-sell opportunities
• Consistently achieve and surpass quarterly quotas through additional products & services and renewing customer contracts
• Provide insight on clients’ needs to internal teams on a regular basis; represent clients’ views, requirements and experience throughout the organization
• Assist in design and implementation of customer solutions to include gathering business requirements, identifying needs and developing program scope
• Coordinate day to day activities in support of client
• Use salesforce.com to record and maintain daily customer activity
• Qualifications and Requirements:
• BA/BS required
• 3-5 years experience in account management or client services within technology environment
• Proven track record of meeting and exceeding quotas and goals
• Excellent verbal and written communication skills – must be good on phone
• Strong listening skills, consultative selling practices and exploratory info gathering skills
• Excellent time management and follow up skills
• Excellent PC and Internet skills, including proficiency in all MS Office applications, web meeting tools and salesforce.com – disciplined in capturing all communication and notes
• Must be extremely organized and detail-oriented
• Ability to work tactfully through challenging client issues
• Knowledge of CRM & on demand software, experience with survey & customer experience/customer feedback and/or a salesforce integrated product a plus
• Desire and ability to embrace new technologies and become proficient quickly.
• Highly motivated and self-directed with the ability to work well both independently and as proactive team member – must be able to work and report remotely to supervisor.
• Problem solver who takes initiative to get things done; an enthusiastic go getter!
• Sense of humor a must

Clicktools offers a competitive salary and a comprehensive benefits package. If you would like to be considered please submit a cover letter demonstrating your understanding of our business and how you can contribute along with your resume and salary history/expectations to patty.hopper@clicktools.com

Clicktools integration with Oracle is now validated!

After much work, we are pleased to announce that Clicktools integration with Oracle CRM On Demand has been validated, meaning that the Clicktools integration is scalable, secure and works in the correct way.

Clicktools is the only provider with officially approved Salesforce, Oracle CRM On Demand and SugarCRM integrations. and it emphasises as our position as one of the leaders in integrating surveys with CRM.

Come see us at OpenWorld

Further to our post yesterday about Dreamforce, I wanted to let people know that we are also exhibiting at Oracle OpenWorld this year (our 1st year!).

We will be in the CRM On Demand Pavilion with the other Inner Circle partners.

More details here: http://www.oracle.com/us/openworld/index.htm

Dreamforce 2009 - we are there on booth 218

Just a short note to let everyone know that Clicktools will be at booth 218 at Dreamforce.

This will be our 6th year (we missed the first Dreamforce) and we invite you to join us at the could-computing event of the year with a special discount of $100 USD off your registration fees. To receive your discount, register at www.dreamforce.com and use the promotional code EXH12670 during the final step of the Registration Process.

Hope to see you all there!