Clicktools is at Cloudforce 2 in London on 8 December 2009

Clicktools is pleased to announce that we are sponsoring Cloudforce 2 in London at the start of December.

If you haven't booked your place yet, then unfortunately it is too late as all the guest book is closed.

If you are going, please stop by booth #17 and say hello. If you aren't going and want to see what you are missing then click here

Hope to see you there!

USA Sales Executive vacancy

Clicktools has a vacancy for a 'Work from Home' Sales Executive.

The Sales Executive will become an expert and an advocate of Clicktools products to drive revenue for the company. The ideal candidate will be well versed in technology sales and have a proven track record of meeting and exceeding quotas. To be successful, the Sales Executive will have the ability to think outside the box and provide the appropriate value proposition based on the prospect or customer needs. He or she will have a strong understanding of CRM tools and ideally Customer Feedback programs and must be able to articulate technology and product positioning to both business and technical users. They must be willing to wear many hats and be comfortable in several roles from pre to post sales stages.

This is a home-based position reporting remotely to our VP of Sales. This is a great opportunity to join a dynamic and forward thinking team of talented professionals in this emerging industry as we shape and grow our business.

Primary Responsibilities:

• Qualify and identify prospect immediate needs, introduce new ideas and explore value proposition and additional product offerings with prequalified leads.
• Demonstrate the Clicktools product within the Salesforce.com and other CRM integrated environments and as a standalone solution based on requirements and the competitive sales situation.
• Understand product functionality/capability gaps and define ways to address gaps.
• Accurately maintain prospect information for processing sales, and keeping comprehensive and accurate client information in CRM tool.
• Speak to all tiers within an organization to work through sales cycle from opportunity creation to close.
• Build and maintain a consistent pipeline to meet and or exceed quarterly revenue goals and objectives.
• Prepare in depth proposals and present innovative solutions to meet prospect objectives.
• Manage top 10 Tier 1 accounts to retain and up-sell additional Clicktools products.
• Qualifications and Requirements:
• BA/BS and/or 5-7 year experience in technology sales, specifically SaaS/OnDemand
• BtoB sales experience with participation in contract negotiations
• Proven track record of meeting and exceeding quotas and goals
• Ability to manage sales cycle from lead to close
• Proven skills qualifying prospects and matching offerings with customer needs
• Strong listening skills, consultative selling practices and exploratory info gathering skills
• Excellent time management and follow up skills
• Excellent PC and Internet skills, including proficiency in all MS Office applications, web meeting tools and salesforce.com – disciplined in capturing all communication and notes
• Experience with online demos, ability to develop and present effective sales presentations
• Knowledge of CRM & on demand software, experience with survey & customer experience a plus
• Sales Engineer or Implementation experience a plus
• Ability to think strategically and utilize excellent judgment, and exude a strong presence to create, influence and drive customer vision
• Desire and ability to embrace new technologies and become proficient quickly
• Excellent interpersonal skills, both written and verbal
• Availability for travel, some international
• Highly motivated and self-directed with the ability to work well both independently and as proactive team member – must be able to work and report remotely to supervisor
• Sense of humor a must

Clicktools offers a competitive salary and a comprehensive benefits package. If you would like to be considered please submit a cover letter demonstrating your understanding of our business and how you can contribute along with your resume and salary history/expectations to patty.hopper@clicktools.com

USA Account Management Vacancy

Clicktools has an opening for an 'Work from home' Account Manager.

The Account Manager will be responsible for cultivating and expanding relationships with current clients, gaining intimate knowledge of their business needs and acting as a liaison between the client and sales/support. He/she will identify clients’ needs and requirements in order to define the scope of solutions to meet and exceed client expectations.

The ideal candidate will be well versed in technology and have a proven track record of identifying sales opportunities within existing accounts. He/she will be adept at problem solving and be able to explain technical concepts to non-technical people in an easy to understand manner. To be successful, the Account Manager will be well organized and detail oriented with superior customer interfacing skills. He/she must be able to multi-task and prioritize. He/she will have a strong understanding of CRM tools and ideally Customer Feedback programs with a keen interest in providing technical solutions to meet business needs.

The Account Manager possesses a range of capabilities in order to perform a hybrid role of account representative, client liaison and technical support, this is a great opportunity for a motivated candidate with a positive, can do attitude.

This is a home-based position reporting remotely to our VP of Sales.

Primary Responsibilities:

• Manage an assigned portfolio of existing clients
• Ensure clients are successfully using Clicktools products by working with clients to understand business objectives and recommend strategies to achieve those goals
• Develop strong relationships with clients to protect ongoing revenue stream and identify upsell/cross-sell opportunities
• Consistently achieve and surpass quarterly quotas through additional products & services and renewing customer contracts
• Provide insight on clients’ needs to internal teams on a regular basis; represent clients’ views, requirements and experience throughout the organization
• Assist in design and implementation of customer solutions to include gathering business requirements, identifying needs and developing program scope
• Coordinate day to day activities in support of client
• Use salesforce.com to record and maintain daily customer activity
• Qualifications and Requirements:
• BA/BS required
• 3-5 years experience in account management or client services within technology environment
• Proven track record of meeting and exceeding quotas and goals
• Excellent verbal and written communication skills – must be good on phone
• Strong listening skills, consultative selling practices and exploratory info gathering skills
• Excellent time management and follow up skills
• Excellent PC and Internet skills, including proficiency in all MS Office applications, web meeting tools and salesforce.com – disciplined in capturing all communication and notes
• Must be extremely organized and detail-oriented
• Ability to work tactfully through challenging client issues
• Knowledge of CRM & on demand software, experience with survey & customer experience/customer feedback and/or a salesforce integrated product a plus
• Desire and ability to embrace new technologies and become proficient quickly.
• Highly motivated and self-directed with the ability to work well both independently and as proactive team member – must be able to work and report remotely to supervisor.
• Problem solver who takes initiative to get things done; an enthusiastic go getter!
• Sense of humor a must

Clicktools offers a competitive salary and a comprehensive benefits package. If you would like to be considered please submit a cover letter demonstrating your understanding of our business and how you can contribute along with your resume and salary history/expectations to patty.hopper@clicktools.com