Product Tips - Out With the Old...In With the New!

The beginning of a new year always seems like the appropriate time to do a little clean-up. You know, out with the old, in with the new. Now might be a good time to consider doing a little "early spring" cleaning in Clicktools as well.

For example, do you really need to keep responses from a survey from that took place in 2005? Regular (or even once a year!) housekeeping can help you free up much needed storage space.

Here's a way to remove unwanted individual survey responses:

1. By accessing the "Individual" tab in the results area for a survey instance, you can select a response and delete it from Clicktools using the [Remove] button. You can use any of the filtering options if you only want to delete a certain group of responses (those before a certain date for example).

2. By accessing the "Participants" tab in the deployment area of a survey instance, you can select responses and [Remove].

Deleted responses are held in the recycle bin for a period of 7 days in case you need to restore them. The recycle bin is available in the "Administration" area of Clicktools.

Don't forget! Deleting a complete survey instance from the set up area, or the survey itself from the Builder tab will also delete any associated responses. However, responses will remain against your account storage for a period of 7 days. Therefore, it's always advisable to remove results using one of the two options mentioned above.

Rose Cruse

Product Manager