Product Tips - Forgotten your password?

You know you've had a great holiday when you get back to work and can't remember any of your passwords.

In Clicktools, if you have a Principal role, you can determine what happens after 3 consecutive unsuccessful login attempts. You can:

• take no action
• lockout the account for a given period of time
• lock the account permanently until a user with a Principal role unlocks the account

The Lockout Policy may be set at any time by a Principal using the Organisation: Preferences menu. To unlock a locked user account a Principal user must:

1. Click Administration on the main menu
2. Click Users
3. Click the User Name
4. Click View
5. Click the Unlock button.

Don't forget! Once logged in, if there is no activity for a 30 minute period, you will be automatically be logged out.

Happy New Year!

Rose Cruse, Product Manager